7. We want services that work for people for all the different communities and cultures in Manchester

Manchester’s population is a diverse one and we would like services to reflect that more than they have so far. For example, there should be interpreters, information in various languages about emergency and crisis services, cultural awareness in service provision, awareness of wider equalities issues and a diverse workforce.

Outcome
8. Staff in the organisation have a high level of cultural sensitivity
How it should be monitored
There is regular training for staff in working with people from other cultures and from different communities. All evaluations or surveys of what users think about services should measure what different communities and cultures think and feel about services.